Support

Need help? Write to us at privacy@molverine.com. We answer within 30 days, almost always much sooner.

Tell us what happened, on which phone (iPhone or Android) and with which email you sign in. That way we can fix it the first time.

Common questions

I don't get the sign-in code

Krivo has no passwords: we email you a code each time. If it doesn't arrive, check the spam folder and that the address is spelled right. The code expires after a few minutes: ask for a new one on the same screen.

How do we join as a couple?

Whoever is already in opens Profile and shares their invitation: a link or a QR code. The other person opens it on their phone and joins the couple. From then on the calendar, tasks and lists belong to both of you.

My partner doesn't see what I create

Check that you are both in the same couple (it shows in Profile) and that the phone is online. The app works without internet and syncs when the connection is back; if something still doesn't show after a few minutes online, write to us.

How does Premium work?

One subscription covers both people: it is enough for one of you to have it active. Before you buy, the app tells you if your couple already has Premium, so nobody pays twice.

How do I cancel the subscription?

Your store charges it, not us. On iPhone: Settings → your name → Subscriptions → Krivo. On Android: Google Play → your profile → Payments & subscriptions. When the paid period ends, what you created is kept and you can still look at it; to add things without limits again, Premium has to be reactivated.

We broke up

Each of you keeps an independent copy of what you created. Premium stays with whoever paid for it.

I want to delete my account

You do it in the app, in Profile, and you have 7 days to change your mind. The details are in Delete your account.

My data

What we keep and why is in the Privacy policy. To access, download or correct your data, write to the same address.

Last updated: 17 September 2026 (translated from the Spanish page).